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SHIPPING & RETURNS

Shipping Policy

At OFF THE GROUND - OTG, we aim to make your shopping experience smooth and efficient. Here’s everything you need to know about our shipping process:

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Processing Time

  • Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation.

  • You will receive a notification once your order has shipped.

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Shipping Rates & Delivery

  • We offer standard and expedited shipping options during checkout.

  • Shipping costs are calculated based on your location and the total weight of your order.

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Domestic Shipping (U.S.):

  • Standard Shipping: 3-7 business days

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International Shipping:

  • Standard Shipping: 7-21 business days (delivery times may vary depending on customs and destination)

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Tracking Your Order

Once your order ships, you will receive an email with your tracking number. You can use this number to track the status of your delivery.

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Shipping Restrictions

  • We currently ship to most international locations. However, some regions may have restrictions, which will be noted during checkout.

  • We are not responsible for customs fees, duties, or taxes on international shipments.

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Lost or Delayed Packages

If your package is lost or delayed, please reach out to our customer support at [support@otgapparel.com]. We will work with the carrier to locate your order and resolve the issue.

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Returns & Exchanges

Please refer to our Return Policy for details on returns, exchanges, and refunds.

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Thank you for shopping with OFF THE GROUND - OTG! If you have any questions, don’t hesitate to contact us.

Return Policy

We value our customers and want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we are here to help.

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We understand that sometimes things don't work out as planned, and we are committed to providing you with a positive shopping experience. If you are not satisfied with your clothing purchase, we do offer refunds on items that have not been worn or damaged. To qualify for a refund, the item must be returned within 14 days of the delivery date. To initiate a return, please submit a refund request, and our team will review it for approval. Once approved, we will provide instructions on how to return the item. Please note that all return shipping costs are the responsibility of the customer.

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Your satisfaction is important to us and we will do our best to make it right. Thank you for your understanding and for shopping with OFF THE GROUND - OTG!

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